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We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revisions would be 48–72 hours.
Vision Web Studios has a turnaround time of 48–72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours, which means two working days.
For example:
Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day on Tuesday.
In any event, any deposited funds for a project shall not be subject to a refund after delivery if the initial website design and theme are approved, or a change is requested unless Vision Web Studios cancels or terminates your contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.
If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).
If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
If the request for a refund is made between 48–120 hours of the initial layout delivery, you would be eligible for a 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial layout delivery. However, since we believe in 100% customer satisfaction, you’re encouraged to contact us in case of any concerns.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your website order, you will be charged a certain fee depending on your project.
No refund requests will be entertained after the final files have been delivered.
During the project, if the client asks for a refund due to a change of mind or any other personal issues, then the client is not eligible for a refund, although we can store credit the amount that he/she can later utilize for another service.
For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
Refunds are processed for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job to claim a refund, we do not consider it good faith. In such a case, we reserve the right to decline a refund request.
For video animation packages, no refund request will be entertained after the design of the storyboard.
All refund requests should be communicated to the support department. Vision Web Studios, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
For Vision Web Studios Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.
For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.
A refund request must have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions. A refund will only be processed if a layout has been designed according to the brief; however, further revisions will be provided until complete satisfaction.
Money-back guarantee is for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job to claim a refund, we do not consider it good faith. In such a case, we reserve the right to decline a refund request.
All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.
A 100% unique website guarantee entitles you to a redraw if our developed website is found to be considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and Vision Web Studios will not accept any responsibility or claim for any compensation in such a case. It is the client’s responsibility to get their website copyrighted.
Note: Vision Web Studios holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; it will be the sole property of Vision Web Studios. The company will be the rightful owner of the website.
Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples include:
Copyright Protection Certificates
Website & Email Hosting Services
Website SSL Certificates
Website Domain Purchase
Website Maintenance Plans
Website SEO Plans
Social Media Marketing
Google AdWords Campaigns
For these services, in case of dissatisfaction, Vision Web Studios management may choose to offer a partial refund after review.
To ensure your refund request is approved, please make sure you meet the following requirements.
Claim your refund specifying your concern by contacting us via any of the following three modes:
Toll Free: (281) 670 7512
Live Chat
Email: info@visionwebstudios.com
We will try to resolve your concern via our revision policy immediately. If not resolved, we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by Vision Web Studios, and you would not be able to use the website design sent by the company.
Important Notes:
You agree that you will have no right (direct or indirect) to use any response or content, nor will you own any part of it.
Vision Web Studios works with Government Copyright Agencies and may register refunded designs, preventing their reuse.
If you have any questions or concerns about our Refund Policy, please contact us at: info@visionwebstudios.com
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you with adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
Emails sent back and forth through the official email info@visionwebstudios.com are considered valid communication.
We are not responsible for any issues caused by communication through channels not provided by us.
We take full responsibility for information shared through our official domain.
Vision Web Studios will do their best to meet your requirements. Our web developers aim to fulfil your expectations and provide a high-quality website with well-crafted layouts.
Our unlimited revisions policy ensures your complete satisfaction.
We will not stop working on your website until you are happy (according to your selected package).
The complete order will be sent to the mentioned account on the date stated on the Order Confirmation.
A confirmation email will also be sent.
Turnaround time depends on the selected package; minimum is two business days.
Websites will only go live once all dues are cleared.
For urgent orders, contact our customer support team.
All finalized websites are provided upon written client approval. Upon finalization:
The client owns 100% of the final website and all its rights.
The client is free to use the website as they wish.
Media and content generated during revision cycles are not included in ownership.
Vision Web Studios is not responsible for content creation or population unless explicitly purchased. If included:
Content is specifically created for the customer’s website.
Stock images are acquired upon client approval.
Vision Web Studios is not liable for resemblance of stock images.
Product info must be provided by the client.
Vision Web Studios keeps all client information confidential.
After successful project completion, both parties agree not to intentionally defame the other.
Both parties agree not to make defamatory remarks about each other publicly.
Vision Web Studios maintains records of finalized product delivery and communication.
Our Customer Support Team is available Monday–Friday, 9 AM to 5 PM GMT.
After-hours queries should be sent through the My Account section and will be addressed on the next business day.
Vision Web Studios is primarily a website service and consultancy provider. While some packages include technical help, the company is not responsible for client-side installations or advanced training.
Services may include:
Website Deployment: We deploy on our servers or yours. No responsibility for third-party server issues.
Hosting Services: Provided as a courtesy from a third-party provider.
CMS (Content Management System): A user manual will be provided. We do not offer CMS training.
Email Setup: Settings will be shared. We are not responsible for installation or troubleshooting on your devices.
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